Sell.AI Chatbot for WooCommerce places a conversational shopping assistant directly on a WooCommerce storefront. Customers type what they are looking for in their own words, and the chatbot searches the store catalog, returns matching products as interactive cards, and lets shoppers add items to their cart without leaving the chat window.
It suits store owners who want to help visitors find products faster and turn browsing into sales or captured leads.
The chatbot is powered by an OpenAI model that the store owner connects using their own OpenAI API key, so usage is billed by OpenAI directly rather than bundled into the plugin.
When a shopper sends a message, the plugin forwards the message along with relevant product data and cart contents to the OpenAI API, then streams the generated reply word by word into the chat widget on the storefront. All conversation logs and lead information are kept in the store’s own WordPress database rather than on any external server.
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Key Features of Sell.AI Chatbot for WooCommerce
Conversational product search. Shoppers describe what they want in plain language and in any language, and the chatbot runs a keyword search across the full WooCommerce catalog, including SKU lookups and bulk order requests. It also reads current cart contents so its suggestions stay relevant to what the customer is already buying.
Interactive product cards. Matching products appear in the chat as cards showing an image, price, and stock status, with a one-click add-to-cart option and quantity selector. Variable products and their variations are supported, and the chatbot works with the WooCommerce block-based cart and checkout.
Lead capture tools. The chatbot can collect a customer’s email when a product is out of stock, after a set number of messages, or proactively, and notifies the admin when a new lead comes in. Leads are tracked in a management panel with statuses such as new, contacted, converted, or dismissed.
Widget customization. Store owners can set brand colors, choose from built-in icons or upload a custom one, position the widget, and write a custom welcome message. A store FAQ field lets the AI answer shipping and returns questions, and a custom system prompt plus a forbidden topics list help shape its behavior.
Admin dashboard and diagnostics. A dashboard summarizes daily conversations, messages, leads, and revenue, alongside a chat log viewer with session filtering and search. A diagnostics page checks PHP and WooCommerce versions, database tables, cron status, and the OpenAI connection, and a setup wizard walks through first-time configuration.
Privacy controls. Chat logs, leads, and conversation history have configurable retention periods with automatic cleanup, and a consent checkbox on the lead form links to the store’s privacy policy. The plugin supports WordPress personal data export and erase tools and can remove all its data on uninstall.
How to Install Sell.AI Chatbot for WooCommerce
Step 1: Install the plugin. From the WordPress dashboard, go to Plugins > Add New Plugin, search for Sell.AI, and click Install Now.
Step 2: Activate Sell.AI. Once installed, click Activate to turn on the plugin.
Step 3: Run the setup wizard. The setup wizard opens automatically after activation; follow its steps to connect an OpenAI API key and configure the chat widget.
Step 4: Adjust settings as needed. Visit Sell.AI > Settings at any time to update the API key, widget appearance, store FAQ text, and other options.
Step 5: Confirm the chatbot is live. Check the storefront to see the chat widget appear and test it with a sample product question.
Good to Know About Sell.AI Chatbot for WooCommerce
The plugin requires an OpenAI API key, since responses are generated through OpenAI’s GPT models and usage is billed by OpenAI separately from the plugin itself. According to the documentation, the chatbot loads asynchronously, so it does not add to page load time and continues to work alongside full-page caching plugins.
The developer also notes that all conversation logs, leads, and settings remain in the store’s own WordPress database, with the OpenAI API being the only external service the plugin contacts.
Download Sell.AI Chatbot for WooCommerce on WordPress.org