Layerworks AI Chatbot adds a floating chat widget to a WordPress site so visitors can get answers to common questions without waiting for a human reply. It suits small businesses, shops, local organizations, agencies, and service websites that want a chatbot grounded in content the site owner has actually reviewed, rather than open-ended AI guesses.
The plugin builds its knowledge from published pages an administrator selects, then lets that administrator edit and approve the result before it reaches visitors, with an option to add supplemental knowledge from posts and custom post types in the background.
Responses are generated through the OpenAI Responses API, so a site owner needs an OpenAI API key, which is entered on the plugin’s settings screen and can be checked with a built-in connection test. Visitor conversations appear in the chat widget on the front end, while chat logs, inquiries, and basic usage figures are reviewed from the WordPress admin area.
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Key Features of Layerworks AI Chatbot
Reviewed knowledge base. Administrators pick published pages to generate basic knowledge, then edit and save it before it is used in chat replies. Supplemental knowledge can also be gathered in the background from published posts and custom post types.
Front-end chat widget. Visitors ask questions through a widget that formats replies with readable lists, bold text, and links. Its position, margin, motion effect, and icon can be adjusted, and it can be hidden on chosen devices or on specific pages by ID.
Protected terms and multilingual replies. Product names, service names, and brand terms can be set as protected so AI replies do not alter them. The chatbot also detects the visitor’s language and tries to answer in that language where possible.
Inquiry collection and notifications. When visitors need human follow-up, an inquiry form captures their details for review on an inquiry management screen. Email notifications can be configured with a chosen recipient, subject, and body, with a test send option.
Chat log review and export. Saved chat logs can be searched, deleted, or exported as CSV from the admin area, with retention and cleanup settings controlling how long logs are kept. Basic usage insights are drawn from these saved logs.
Separate model and response style settings. Administrators can set distinct OpenAI models for generating chat responses and for building knowledge drafts, plus choose a response style for the chatbot’s tone.
How to Install Layerworks AI Chatbot
Step 1: Install and activate. In the dashboard, go to Plugins > Add New Plugin, search for Layerworks AI Chatbot, then click Install Now followed by Activate.
Step 2: Add your OpenAI API key. Open Layerworks AI Chatbot > Settings and enter your OpenAI API key along with the model to use for responses.
Step 3: Test the connection. Run the connection test next to the API key field to confirm the plugin can reach the OpenAI API.
Step 4: Build the knowledge base. Go to the knowledge screen, select the published pages you want the chatbot to learn from, and generate the basic knowledge.
Step 5: Review and save. Read through the generated knowledge, edit anything necessary, and save it before the widget becomes active for visitors.
Step 6: Test on the front end. Visit the site as a visitor to try the chat widget and confirm replies match the reviewed knowledge.
Good to Know About Layerworks AI Chatbot
According to the plugin’s documentation, it does not train or fine-tune any AI model from conversations; administrators review site content and inquiry records manually, and usage counts come from saved logs. It requires an OpenAI API key, and the chat widget stays hidden from visitors until that key is saved.
The developer notes that chat logs and inquiry records may include personal details such as messages, page URLs, IP addresses, and user agents, so site owners should disclose this in their privacy policy. The plugin supports the WordPress personal data export and erasure tools, and removes its settings, knowledge, and stored tables when uninstalled.
Download Layerworks AI Chatbot on WordPress.org