ShopMate brings a live chat widget to any WooCommerce storefront, letting shoppers ask questions and get instant AI-generated answers about products, orders, and store policies. It suits store owners who want to give customers quick, self-service help without building a support queue, and it works directly with the products already listed in the shop.
The way ShopMate connects to an AI model depends on the WordPress version running the site. On newer WordPress releases with the built-in AI Client, ShopMate hands off the customer’s question to whichever provider is connected under Settings, so no keys are stored by ShopMate itself.
On older WordPress versions, ShopMate instead talks directly to Google Gemini, using an API key the store owner creates and enters in the plugin’s own settings. In both cases, the generated reply appears right inside the chat widget on the storefront.
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Key Features of ShopMate
Storefront chat widget. A chat window sits on the store’s pages, ready for visitors to type questions at any time. Replies are generated by AI rather than pulled from a fixed script, so answers can adapt to what the shopper actually asks.
Product-aware answers. ShopMate draws on the WooCommerce product catalog to shape its replies, so questions about items, availability, or store policies get answers grounded in the shop’s own content rather than generic responses.
Flexible AI connection. On newer WordPress versions, ShopMate routes chat prompts through the core AI Client to whatever provider is connected, giving the store owner choice over which company processes the data. On older WordPress versions, it falls back to a direct Google Gemini connection using the owner’s own API key.
Streaming replies. Answers appear progressively as they are generated rather than all at once, which keeps the chat feeling responsive while the AI composes its response.
Unlimited chat volume. The plugin places no cap on the number of chat messages exchanged, so stores can let the widget run freely, though usage of an external AI provider may still be billed by that provider.
Customizable widget. Store owners can set their own welcome message, give the bot a name, and adjust the widget’s appearance so the chat matches the look and tone of the storefront.
How to Install ShopMate
Step 1: Install WooCommerce. Make sure WooCommerce is installed and activated, since ShopMate relies on it to read product information.
Step 2: Add ShopMate. In the dashboard, go to Plugins > Add New Plugin, search for ShopMate, click Install Now, then Activate.
Step 3: Connect an AI provider on newer WordPress. Go to Settings > Connectors, install a provider plugin such as the AI Provider for Google, and add your API key there. ShopMate will pick up the connection automatically.
Step 4: Connect Google Gemini on older WordPress. Go to ShopMate > Settings, choose Google Gemini, and enter your own Gemini API key so the plugin can generate replies.
Step 5: Check the storefront. Visit the shop and confirm the chat widget appears in the bottom-right corner, ready for customer questions.
Good to Know About ShopMate
According to the plugin’s documentation, ShopMate requires WooCommerce to function, since it reads the product catalog to answer questions. The developer notes that an AI provider connection is always needed: on newer WordPress installs the key is entered under Settings > Connectors and never touches ShopMate, while on older WordPress versions a Google Gemini key must be added under ShopMate > Settings.
Chat messages, recent conversation history, and configured store context are sent to whichever provider is active so replies can be generated. The documentation also clarifies that ShopMate does not proxy traffic through its own servers or create provider accounts on the store owner’s behalf.
Download ShopMate on WordPress.org